Prudential Financial
Prudential Financial Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Prudential Financial has 1.5 star rating based on 58 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: No pros, Absolutely zero, Good pricing.
Cons: Customer service sucks, Dealing with idiots who have no clue what they are doing, Too many to list.Recent recommendations regarding this business are as follows: "Take your money elsewhere", "Avoid at all costs", "Don't trust the tellers at the Tema fishing harbour branch", "If you want access to your money this company are a NO", "If you need assistance, you just need to email one of them or call their customer service.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Prudential Financial has 1.5 star rating based on 58 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: No pros, Absolutely zero, Good pricing.
Cons: Customer service sucks, Dealing with idiots who have no clue what they are doing, Too many to list.Recent recommendations regarding this business are as follows: "Take your money elsewhere", "Avoid at all costs", "Don't trust the tellers at the Tema fishing harbour branch", "If you want access to your money this company are a NO", "If you need assistance, you just need to email one of them or call their customer service.".
Most users ask Prudential Financial for the delivery of goods as a solution to their issues.
Consumers are not pleased with Discounts and Special Offers and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Prudential Financial Reviews
"Terminated the pension ."
March 2024 : Called Customer Service to inquire where the March pension check was. Told that 3 prior pension checks were uncashed and that halts the payment...
"Terrible Customer Service"
I have five investment accounts and unfortunately, for the time being, Prudential is one of my accounts. Prudential provides by far, hands-down the worse...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Shelby Charter Township, Michigan
Terrible Customer Service
I have five investment accounts and unfortunately, for the time being, Prudential is one of my accounts. Prudential provides by far, hands-down the worse customer service of all.
Specifically, I have had a problem with my account for four weeks now. Almost daily, I have called Prudential. Every time I call, Im told oh someone from tech support will call you back. Inc648**** No one ever calls back.
Abhorrent service. Dont invest via prudential.
Use a real investment company that values your business and you as a customer. Take your money elsewhere.
- Nice logo
- All else
Preferred solution: A technical fix
User's recommendation: Take your money elsewhere
West Orange, New Jersey
Terminated the pension .
March 2024 : Called Customer Service to inquire where the March pension check was. Told that 3 prior pension checks were uncashed and that halts the payment cycle.
Inquired how they handled this very accommodating policy for folks who have surgery and cannot travel to the bank. No response to that of course. Stated a ticket had been initiated so that the check would be reissued.Called on April 5th to locate the April check, was told nothing will be processed until May and then all 3 check will be issued at once. Rules for thee, but not for me.
At no time in March was I informed that the process would take 90 days and then some. Something tells me the company is not in good financial shape if they have to hold on so dearly to my $160 monthly check. Purpose of the delay? Evidently to see seniors go homeless or in debt while the funds are withheld.
Draw your own conclusions, but my experience has been inferior.
None of the customer service reps can communicate in English, so apparently they are hiring illegal aliens probably for $7.50 /hour. What happened to everything Prudential used to be ?
User's recommendation: Avoid at all costs
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Took out a loan for home payment. paid over half back, but they have a 50% admin fee
Did a 20k down payment loan to help. paid 15k back in 3 months.
but they admin charge or what ever. owe 16k still.
No help on support line.
Preferred solution: clarity and help
Toronto, Ontario
Good experience
Farrukh was a great rep and very responsive. The Manager is a little assertive but overall service was good
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Problem to log in
Automatic answer machine doesn't work. Cancel my request without help me. Try to call the number and she told me to call again.
Very disappointed.
Preferred solution: Resolve my issue to log in to my account
Accra, Greater Accra Region
They stole money
I went to deposit Thirty thousand Ghana cedis and after they counted they told me there was a shortage of one hundred and seventy seven cedis which I know it isn't possible
Accra, Greater Accra Region
My money was stolen
I went to deposit Thirty thousand Ghana cedis which we make trough counting before depositing it at the bank but after the teller counted the money there was a shortage of one hundred and seventy seven cedis which I know it was stolen by the teller.
User's recommendation: Don't trust the tellers at the Tema fishing harbour branch
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Client requested information be faxed to them to provide state of Illinois. August 9, 2023. Still has not received fax or call regarding situation. Very poor customer service.
Customer service was a waste. Client needed information a.s.a.p.
Client ask for information on August 9, 2023. Called, sent fax, called again.
No response.
Client is in Nursing home and will lose her state assistance without the information.
Is Prudential going to pay for her care?
To discuss this call 217 762-****.
Preferred solution: Information requested by fax a.s.a.p. Fax 217 762-2507 Lorene Crisman
Hailsham, East Sussex
Just pay the money you owe!!!
Dragging their heels paying out after my mother died.excuse incorrect paper work received from bank did you contact the executor to let them know.you DID NOT after waiting & waiting had to ring & then notified of problem.correct paper work sent. expecting payment within 10 working days .three weeks on, ringing them again we don't have the paper work,Yes you do!!
Oh yes we do but took 8 days to log it on the system! We'll up date you you in 72 hours.
User's recommendation: If you want access to your money this company are a NO
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sinking Spring, Pennsylvania
Incompetence of Senior Members of the company
I have been a Prudential Life Insurance customer for well over fifty years. I own six life insurance policies.
I have been trying for over four and a half years to get someone from Prudential to go over my Life Insurance polices with me. The people that they (Prudential Ins.) provide to me, only want to sell me some annuity and or other financial product and if I am "Not" interested, then they are "Not" interested in helping me with my current life insurance polices. It appears that if they can't steal your hard earned money, they don't want to do business with you.
How sad, but that seems to be the current policies at Prudential. And by the way, their "Customer Service Office (800) 778-**** is located in South Africa and NOT here in the United Sates.
- Are not the same they used to be
Preferred solution: The name of a professional who can help me go over my six life insurance policies without trying to sell me some other money stealing investment from Prudential Ins.
User's recommendation: Do NOT do business with Prudential
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brea, California
Sheβs just different
The playing stupid s d acting dumb whe. Youre doing the same thing everyone else is doing. I cant handle it
- Savings
- Cantaccessmoney
Preferred solution: Full refund
Waipahu, Hawaii
Need to withdraw my funds from my account
I would like to withdraw my funds from my account. However, I have misplaced the account number.
My name is Amy Leiko Noborikawa, I used to live at: 45-323 Pauli Street, Kaneohe, HI. 96744. I now live at 94401 Honowai Street, Waipahu, HI. 96797
I had opened my account back in the 1970s.
I need the funds now because I am behind on my rent and I need to get caught up as much as possible so that my landlord does not have a reason to evict me.
I need to acquire my funds as soon as possible. Please feel free to text me at: 808367****. I will provide my social security number to you once I receive a valid reply. I hope to finalize this transaction soon by coming into your Honolulu office.
Since I will be traveling by HandiVan, I hope this one visit will be the only visit that is necessary.
Mahalo for your rapid response.
I look forward to meeting with one of your experienced and knowledgeable agents soon.
Amy L. Noborikawa
User's recommendation: If you need assistance, you just need to email one of them or call their customer service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
North Tonawanda, New York
Horrible website
Impossible to accomplish anything on the website, forcing you to call -- where you end up with a rude clueless agent. I'm cashing in my variable life policy asap, don't want my spouse to have to deal with these people at my death.
User's recommendation: Don't buy anything Prudential
Oradell, New Jersey
Horrendous Customer Service
Online access to my annuity account just disappeared. Called for days .
Only people from India or South Africa as I begged for someone in the US. They say "ok" but lie. One person told me that the account has never had online access.
Am I sure about this??? Seriously?
User's recommendation: Never NEVERNEVER
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
West Springfield, Massachusetts
Negligence
I am in contact with Governor Bakers office, Maura Healys office, my attorneys and the the BBB,. I will begin my social media reports and head to the news stations regarding my situation soon.
You have wronged me financially and I will fight you (non violently) until my last breath.
I no longer just want my money that you owe me.
I want punitive damages as this scenario has wrecked my life. What your doing is wrong!
I will not stop
THIS IS NOT A VIOLENT THREAT
this is my commitment to WINNING especially against BULLIES
Philadelphia, Pennsylvania
Need pension lette
They dont send out the proper paperwork to inform their customers of important changes. I dont have 100 symbols or a long list to write about. What I wrote above is straight to the point.
About
Prudential Inc. is a financial services leader with approximately $ 580 billion of assets under management as of June, 2009. Prudential Financial companies serve individual and institutional customers worldwide and include The Prudential Insurance Company of America, one of the largest life insurance companies in the U.S. These companies offer a variety of products and services, including life insurance, mutual funds, annuities, pension and retirement-related services and administration, asset management, banking and trust services, real estate brokerage franchises, and relocation services. The company operates in 37 countries and territories. Prudential was founded in downtown Newark, N.J., in 1875. The corporate office of the company is based at
751 Broad Street
Newark, NJ 07102. The customer service of the company is available at 973-802-6000.
Prudential Financial is ranked 685 out of 4956 in Financial Services category
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