Prudential Financial Phone Numbers and Emails

Toll-Free Number:

  • (800) 556-8527
Send Message

Customer Service:

  • (888) 778-2888
    Annuities
  • (800) 353-2847
    Existing Clients and Plan Sponsors
  • (800) 778-8633
    For Customers with Disabilities
  • (800) 778-2255
    Individual Life Insurance
  • (833) 626-1865
    Individual Life Insurance
  • (800) 778-4357
    Individual Life Insurance, Mutual Funds, Annuities and Retirement
  • (800) 944-8786
    Life Insurance
  • (800) 575-7780
    Life Insurance
  • (844) 778-5465
    LINK by Prudential
  • (800) 732-0416
    Long-Term Care Policies
  • (888) 257-0412
    Medical Underwriting
  • (800) 225-1852
    Mutual Funds
  • (800) 235-7637
    Pruco COMMAND or Investor Accounts:
  • (800) 778-3827
    Record Keeping Services
  • (877) 778-2100
    Retirement and Pension Plans (or Retirement Plans)
  • (800) 298-1345
    Simple IRA
  • (877) 232-3619
    To Enroll in Coverage

Report Fraud:

  • (877) 362-9232
    Prudential's Corporate Investigations Division

Accessibility:

  • (844) 778-4255

Claims:

  • (877) 367-7781
    Absence and Family Medical Leave
  • (800) 842-1718
    Disability
  • (800) 524-0542
    Group Life Insurance
  • (844) 455-1002
    Supplemental Health Benefits

Jobs/career:

  • (800) 992-4472
    Counseling For Job Changes and Consolidation Strategies
  • (800) 778-3279
    Employment Verifications for Prudential Employees
  • (800) 562-9874
    Group Universal Life and Group Variable Universal Life

Legal:

  • (973) 367-7107
    DMCA Inquiries

Prudential Financial Emails:

Investors/ Franchising
Jobs/ Career
For Technical Support
Media
Report Fraud
Prudential's Corporate Investigations Division
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More phone numbers and emails Less phone numbers and emails

How to Contact Prudential Financial Customer Service?

Most Popular Number:

(800) 556-8527
Total calls: 218 Issues resolved: 9 Last call: Mar 25, 2024

What Is the Prudential Financial Customer Service Phone Number?

The Prudential customer service number is 1-800-778-4357. You can call Prudential Life Insurance customer service for information about Mutual Funds, Annuities, and Retirement plans Monday through Friday from 8 a.m. to 9 p.m. ET. If you have questions about your policy or need to file a death claim, use these Prudential contact numbers: 1-800-778-2255 for all policy numbers, except those beginning with EF, and 1-833-626-1865 for those starting with EF. The Prudential Life Insurance phone number for retirement plan inquiries is 1-800-621-1089. To learn more about Long-Term Care Policies, dial 1-800-732-0416. Customers with disabilities can use this Prudential phone number: 1-844-778-4255 for assistance and support.

How Can I Contact Prudential Financial Support via the Website?

You can visit www.prudential.com when you need to contact the company's customer support. Log into your account and click the Find An Advisor icon in the bottom right corner. You can find a Prudential contact to reach a local financial professional or schedule a live consultation with a team of advisors.

You can also click the Help button in the bottom left corner of the homepage and select the Find a Form option. You will find the corresponding form for your inquiry and email it directly to the Prudential customer service team. You can also go to the Help Center and FAQ page to contact customer support via live chat.

What Is the Prudential Financial Corporate Office Address?

The corporate office address is Prudential Financial, Inc., 751 Broad Street, Newark, New Jersey 07102, United States. You can send your concerns, compliments, or complaints to this address.

If you have questions concerning Mutual Funds or Investments, write to Pruco Securities, LLC, COMMAND Service Center, C/O National Financial Services, LLC, PO Box 145433, Cincinnati, OH 45250-5433.

There are two Prudential addresses to contact the Annuities Service Center. You can use the regular mail at Annuities Service Center, PO Box 7960, Philadelphia, PA 19176. Alternatively, you can send your letters via overnight mail using this address: Annuities Service Center, 1600 Malone St., Millville, NJ 08332.

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Contact Information

Prudential Financial Website:

Prudential Financial Help Center:

Corporate Office Address:

Prudential Financial, Inc.
751 Broad Street
Newark, New Jersey 07102
United States

Other Info (opening hours):

Other Locations:

625 Ellis St,

Mountain View, CA 94043


4100 Rio Bravo Dr,

El Paso, TX 79902


701 San Marco Blvd,

Jacksonville, FL 32207



Mailing Addresses:

Regular Mail

P.O. Box 7960

Philadelphia, PA 19176


Overnight Mail

2101 Welsh Road

Dresher, PA 19025

More contact details

Fax:

+1 (973) 367 7121

Prudential Financial Rating Based on 56 Reviews

Rating details

1.5
more details
Customer service
Reliability
Product or Service Quality
Website

Rating stats

Rating trend

Summary of Prudential Financial Customer Service Calls

292 TOTAL
CALLS
05:33 AVG CALL
DURATION
13% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Prudential Financial?

Employment Question:

  • “401k”
  • “W2”
  • “Want to borrow from my 401K”

Product/ Service Question:

  • “Hardship withdrawal”
  • “Life insurance payments”
  • “Insurance check”

Request for Information Question:

  • “Technical assistance”
  • “Question about policy”
  • “Find out policy number and address for bills”

Account Question:

  • “I cannot get into my online account”
  • “Problem to log in”
  • “To close my account”

Payments and Charges Question:

  • “Change my payment date”
  • “Payment”
  • “Billing”

Return/ Replace Question:

  • “I'm changing banks”
  • “Change my card payment”
  • “Replace my 1099-R form”

Staff Question:

  • “What is the process for prudent advisor”
  • “Costner service”
  • “Customer service”

Activation/ Cancellation Question:

  • “Cancel my 401 k”
  • “Cancel my 401k”

Refund Question:

  • “I am due a refund on life insurance policy for$910.08 good through 2028 opened by father William E. Holden agents name was Howard Boyd”

Shipping and Delivery Question:

  • “Where is my check for my 401k”

Other Question:

  • “Personal”
  • “Need documentation”
  • “Beneficiary”

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